Warranty Provisions
Due to the nature of our products and at the request of the manufacturer, GIGASTATION will check the condition and status of the product for initial defects when we are contacted by the customer.
Depending on the condition of the product you have contacted us about, we may not be able to accept an exchange.
Replacement due to defects:
If the product is defective or damaged
If you receive a product that is different from the product you ordered
If the product you received does not fit your vehicle due to a "product information error"
If the product is missing or there is a surplus of product not ordered
If there is a problem with the carrier
If there is any other initial defect caused by the product
Please note that we do not accept cancellations, returns, or exchanges of products for customer convenience.
Requirements for exchanges:
The customer must notify us of the defect within 7 days after the product arrives to the customer
The product must not be damaged or soiled by the customer
The product must be in unused condition
If the product has tags, they must not be detached
The product must have all the accessories it arrived with
The product must not be a custom-made product or other product that can be individually quoted and returned for a refund.
The product is not similar to a frame
The product can be returned with shipping charges prepaid (at the customer's expense)
If there is any damage to the product, please contact us before installation.
We will not be able to provide initial support for damage after installation.
In the case of an exchange due to initial defects, we will replace the defective product at our expense for the return shipping cost.
If we are unable to arrange for a replacement item, we will refund the product price after the product is returned to us.
The manufacturer shall determine whether the product is defective or not.
If the product is inspected and quality-related items are found to be normal and in compliance with shipping standards, the product will be shipped again to the customer.
Regarding the application for product defect replacement.
Email us at info@gigastation.jp
Notes:
In order to expedite the confirmation of returned merchandise, please include the following documents. If the order number cannot be identified, it will take time to inspect the items and the timing of product replacement may be delayed. Please understand this in advance.
Warranty card or other documents that came with the product (not required if not included)
Please include a note with your order number and name.
We are not responsible for any damage or loss during return shipping. Please return the product with sufficient packaging.
If we are unable to provide replacement items due to product discontinuation or limited availability, we may ask you to return the item(s) even if you request an exchange.
If an item is returned without prior notification and a response from us, we will refuse the exchange.
Warranty and aftercare:
If a customer contacts us with a problem or repair, and we deem it necessary, our staff may contact the customer directly.
If you find any defects in the product, please contact us before installation. If the product is not in its original condition at the time of delivery, such as after installation or processing, we will not be able to respond to the initial defect. Please read the instruction manual carefully and follow the correct procedures, especially for electronic devices.
Scope of Warranty Coverage:
Malfunctions or damage caused by careless handling or use that differs from the original method of use. Wear and tear within the range of normal use.
Failure or damage caused by failure to properly install parts that require installation.
Malfunction or damage caused by external factors such as natural disasters or war.
Please be sure to keep the warranty card and delivery note, as they will be needed to obtain the manufacturer's warranty, etc.
Disclaimer:
We are not responsible for any defects in the products, and for any direct or indirect damages 4incurred by customers or third parties as a result of the use of the products. (such as payments for labor charges, chemicals, tools, consumables, or injuries resulting from installation or use)